Return & Refund

Return & Refund Policy

At Cheetah DTF™, customer satisfaction is our top priority. Unless there is a verified production or manufacturing defect, all sales are final, and we do not issue refunds or accept general returns. However, we are committed to making things right in the event of print defects, incorrect orders, missing parts, or damaged items.

If you experience an issue with your order, please contact our support team at order@cheetahdtf.com.

Cancellation Policy

You have up to 24 hours after placing your order to request a cancellation, provided the order has not yet entered production or been dispatched. Once an order is processed or shipped, it cannot be canceled.

Defective, Damaged, or Incorrect Items

If your product arrives with a defect, physical damage, or missing items caused by a printing, production, or transit error, we will send a replacement free of charge, including complimentary shipping. You do not need to return the original item in these cases.

To report an issue:

1. You must report the issue within 48 hours of delivery.
2. Email order@cheetahdtf.com with your order number, a brief explanation, and clear photos of the defect or damage.

Apparel Size Exchanges

While we do not offer refunds or general exchanges for non-defective items, we accept size exchanges for apparel garments (such as T-shirts and sweatshirts) under the following conditions:
- Exchange Window: You must contact us within 14 days of delivery to initiate a size exchange.
- Item Condition: Garments must be unworn, unwashed, and in their original packaging and condition.
- Return Shipping: Customers are fully responsible for purchasing and providing their own return shipping label. Original shipping fees are non-refundable.

Custom Products & Gang Sheets

Due to the custom nature of our made-to-order printing services, all personalized items—including custom DTF transfers and gang sheets—are strictly non-returnable and non-refundable unless there is a verified production defect.

Policy Updates

Cheetah DTF™ reserves the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the current policy prior to completing a purchase. Placing an order constitutes acceptance of these terms.